About Us

We’re transforming the way businesses communicate with customers.

Pattr is a platform that enables you to seamlessly integrate AI into your customer conversations. Businesses, brands and organisations use Pattr to create engaging and effective customer experiences at scale. Supercharging the way their teams work, with Conversational AI.
The rebrand

In 2021 we rebranded to Pattr. This allowed us to bring the Proxima business and Iris product brands together, giving us a new look and feel for the future. 

Why Pattr?

Pattr (or Patter) is a prepared and practiced speech that is designed to produce a desired response from an audience. A musician, artist, salesperson or auctioneer might patter to get a conversation started or help prepare the audience for their performance. We’re often the first conversation that a customer might have with a brand and it’s our job to warm them up for the brand’s sales or customer service teams.

Today, more than ever, consumers are demanding a personalised and timely customer experience. This demand leads to unsustainable growth and unattainable scale for businesses using traditional automation, contact centres, and ticketing software.

Businesses can be required to monitor up to 12 distinct customer channels 24/7/365. 61% of customers attempt to use an ineffective self-service channel before reverting to a live channel.

Commonly known as “The Five Minute Rule“, responding to customers in under 5 minutes means they are 100x more likely to connect, 21x more likely to qualify, and 74% of sales teams can’t meet this.

41% of consumers prefer live chat support, versus 32% who prefer phone support, 23% who prefer email support, and 3% who prefer getting support via social media.

Asynchronous nature of messaging is trending: people often expect an immediate response, but respond themselves whenever it’s convenient. Unanswered customers means lost revenue and unfulfilled support.

Pattr brings businesses closer to their customers by streamlining communication and reducing friction across customer channels through our conversational AI SaaS platform.

Pattr enhances an organisation's customer experience, increases their revenue and provides operational efficiencies.

Powering

Provide a level of intelligent automation, workflow and orchestration.

Enabling

Effectively manage all customer enquiries across multiple channels through one unified inbox.

Enriching

Better support your staff with your teams and AI working and learning side-by-side.

Understanding

Understand what your customers truly want with sentiment analysis, entity extraction, intent recognition and more.

Trusted by brands around the world.

Pattr powers millions of conversations around the world from our headquarters in Sydney, Australia, and is supported by a global team based in Melbourne, Brisbane and Los Angeles.

At Pattr we do things differently.

2014
Company launched
5
Offices
0 +
Projects
Millions
of conversations

See Pattr in Action

Pattr brings you closer to your customers.

A conversational AI SaaS platform to power, enable, enrich and understand conversations between you and your customers, in real-time and at scale.