Google’s Business Messages
A better way
to chat with
customers
Directly connect with customers via Google Search and Maps so you can instantly answer their queries or connect them to a live expert.
75% of consumers prefer to engage with a brand over private messaging channels versus traditional channels1
Instantly answer customer queries
in their moment of need
Empower Customers
Find the answers they need immediately or connect with your team for a conversation.
Drive Purchases
Turn conversations into sales by sharing product information and special offers.
Stand Out
Enhance customer care with rich features like carousels, photo cards, and smart reply chips.
Help customers from Google Search & Google Maps
Stand out from your competitors and reach customers as they are searching for local or relevant businesses.
Answer FAQs instantly while agents handle complex queries
Instantly connect customers to the right area of your business, pre-qualify sales opportunities, and build deeper connections that turn customers into promoters.
Connect intuitively and easily
Customers will find a Business Messages chat icon when they use Google Maps or Google Search on their phones — a simple launch pad to start communicating with your brand.
Tailor to your business and expand to multichannel
Develop an authentic, bespoke dialogue, and use our white glove service to apply these conversations to any channel. Understand how customers are starting conversations via Google, so you know how they are getting to where they want to go, and provide the information they need.
Effective integration with Google is critical, with Search maintaining 92% market share, and Maps chosen for 67% of map app searches.
Meet customers where they are with helpful, timely, and engaging experiences
See Pattr in Action
Pattr brings you closer to your customers.
A conversational AI SaaS platform to power, enable, enrich and understand conversations between you and your customers, in real-time and at scale.