75% of consumers prefer to engage with a brand over private messaging channels versus traditional channels1

Instantly answer customer queries
in their moment of need

Empower Customers

Find the answers they need immediately or connect with your team for a conversation.

Drive Purchases

Turn conversations into sales by sharing product information and special offers.

Stand Out

Enhance customer care with rich features like carousels, photo cards, and smart reply chips.

Coffee on Cue using Google's Business Messages to scale customer conversations

Help customers from Google Search & Google Maps

Coffee on Cue using Google's Business Messages to scale customer conversations

Stand out from your competitors and reach customers as they are searching for local or relevant businesses.

Answer FAQs instantly while agents handle complex queries

Instantly connect customers to the right area of your business, pre-qualify sales opportunities, and build deeper connections that turn customers into promoters.

Connect intuitively and easily

Customers will find a Business Messages chat icon when they use Google Maps or Google Search on their phones — a simple launch pad to start communicating with your brand.

Tailor to your business and expand to multichannel

Team Inbox

Develop an authentic, bespoke dialogue, and use our white glove service to apply these conversations to any channel. Understand how customers are starting conversations via Google, so you know how they are getting to where they want to go, and provide the information they need.

Team Inbox

Effective integration with Google is critical, with Search maintaining 92% market share, and Maps chosen for 67% of map app searches.

Meet customers where they are with helpful, timely, and engaging experiences

See Pattr in Action

Pattr brings you closer to your customers.

A conversational AI SaaS platform to power, enable, enrich and understand conversations between you and your customers, in real-time and at scale.