Trusted by brands around the world.

Reach more passengers, through more channels, more effectively.

Give your passengers everything they need for the journey ahead

Build trust with personalised information

Communicate personalised disruption alerts and answer real-time customer enquiries across multiple channels. Capture vital passenger feedback to help improve services.

Improve empathy and efficiency

Launch conversational experiences with QR codes at the point of travel. Offer simple alternative trip planning.

Gain insights to improve services

Be there when it counts with 24/7 always on messaging to help passengers find relevant information, while understanding their needs with conversational insights.

Allow passengers to opt-in to streams of relevant communications about routes, disruptions, alternative trip planning and more, ensuring they only receive the information they want.

Example of Yarra Trams using alerts and notifications by Pattr

Improve the effectiveness of your marketing campaigns and generate revenue by helping customers quickly and easily make transport decisions. Launch interactive experiences, such as choose your own adventure on Twitter, where people are encouraged to use public transport or find the best pass based on their commuting habits. Build stronger relationships with passengers by collecting their feedback, enabling them to report vandalism, find lost items and more.

Woman on train

Deliver important, personalised information to your passengers where and when they need it. Enrich your channels with an intelligent chatbot to help commuters get to where they want to go.

Multiple channels, multiple conversations, one inbox. Respond to all enquiries from one place. Move seamlessly between intelligent automation and human interaction – the perfect blend for timely and effective responses.

Get full visibility over your customer conversations and equip your teams with insights that will help them shape better passenger experiences. Understand sentiment, spot emerging and trending topics while keeping commuter data secure.

Transport of Delight

‘Pattr navigated tight timelines, existing technologies and our obligations to various stakeholders, to help us deliver a truly personalised, effective and seamless customer experience for our passengers.’ 

Transport Of Delight: Helping Yarra Trams To Keep Passengers In The Know

Helping Yarra Trams To Keep Passengers In The Know

By communicating live disruption alerts and answering real-time customer enquiries, Pattr is enabling Yarra Trams reach more customers through more channels.

See Pattr in Action

Pattr brings you closer to your customers.

A conversational AI SaaS platform to power, enable, enrich and understand conversations between you and your customers, in real-time and at scale.