Introducing Team Inbox — our exciting new product that brings everything together
We’ve designed a unified inbox solution that allows you to have multiple conversations, across multiple channels, in one interface.
Here’s how you can respond to all customer enquiries from social and web channels in one place
Managing conversations at scale is a key challenge for any brand or organisation.
What if there is a way to work through your enquiries in a timely manner, collaborate effectively across teams, and clear out your backlog?
Introducing Team Inbox — a single place to respond to all your customer conversations.
How a unified inbox solution can work for you
Team Inbox allows you to cut down on wasted time and opportunities from juggling channels.
In fact, 67% of customers use multiple channels to complete a single transaction, and 40% say that they won’t do business with companies if they can’t use their preferred channels.
Our solution merges AI and human capabilities. Here, you can allow automation to handle simple FAQs, freeing your agents for more complex and specialised conversations.
One place for all your social conversations and much more
Team Inbox offers increased visibility over customer conversations, quickly uncovering sentiment, the channel of the conversation, when it started and how long it’s been lasting to help you prioritise and action it efficiently and effectively.
It’s also a critical tool to help you scale, giving your team the capacity to run large marketing campaigns with the same workforce while meeting customer experience targets.
Want to learn about what Team Inbox can do for your brand? Request a demo.
See Pattr in Action
Pattr brings you closer to your customers.
A conversational AI SaaS platform to power, enable, enrich and understand conversations between you and your customers, in real-time and at scale.