A big thumbs up for functionality
Facebook Feeds allows brands to define their own rules for a fully functional experience.
Say you decide that you don’t want posts about gambling appearing on your timeline. Soon you will be able to use Pattr’s Facebook Feeds Conversation Health to set rules so that any user who posts about gambling will then immediately be muted for 2 weeks. If they do that again, you can mute them for 4 weeks, and a third strike means that they get blocked.
Our system allows for full transparency, so that you’re not automatically cutting out well intentioned users. If they post something that runs against your rules, you can reply to tell them their post is not adhering to your policies.
Other conversation actions include hiding or deleting posts, as well as a function to reply privately to someone over Messenger so that you can continue the conversation there.
The Team Inbox dashboard will then give you an overview of these comment states, including default, hidden, and removed, and also let you support nested comments.
It also gives the option to set up features such as only allowing an agent to reply to a comment from a user, display edited comments, and show reactions from the user who initiated a comment or conversation.
This means business
While other products on the market offer content management solutions, Pattr’s Facebook Feeds is unique, tailoring Conversational AI to a broad range of needs, such as Conversation Health and Superfans.
In everyday use, Facebook Feeds means easier management of conversations and engagements with customers and fans, as well as powerful automations and workflows across more channels.
You can now rest assured that if someone comments on your post published months ago, Pattr will notice it and surface this for your team if action should be taken.
It also offers valuable insights and analytics on Facebook Feed events that will help organisations make more impactful decisions.
Facebook Feeds is the go-to solution for brands and organisations who rely on the platform to communicate with customers and fans, and want to help support their teams with superior automation.
Keen to amp up your Facebook Feeds? Contact us for a demo today.