Keeping your conversations healthy
Instagram’s comment moderation tools are fine for the average user — but they don’t scale. When you’re dealing with hundreds of comments on every post, it becomes clear you need a better solution.
Pattr’s Conversation Health uses AI to make comment moderation a breeze. It identifies harmful comments within milliseconds based on filters you define, letting you immediately take action — like deleting or hiding the comment in question. This helps steer your conversations in the right direction, and gives your team the time to focus on the right inquiries.
Let’s say you don’t want comments about drugs or alcohol on your Instagram page. Using Conversation Health, any users who violate that rule will be immediately muted for a set period of time. If they violate the rules again, you can ban them from your page entirely.
If a comment requires a deeper response, you can directly message the customer right from your dashboard — letting you deal with the problem promptly, one-on-one.
When customers send you a message, they naturally expect a response – even if it’s at 1am! When you’re receiving hundreds of messages, it’s easy for them to slip through the cracks. Pattr’s AI chatbots make managing your Instagram inbox a breeze — replying to common inquiries with the right information, letting your human team focus on the thornier questions.
Better still, Pattr can help you mine important insights from your one-on-one customers – like common pain points – which you can feed back into your broader business. It’s like always-on market research, right in your Instagram inbox.
We know that Instagram isn’t going to be the only channel in your mix. With Team Inbox, you can bring together all your conversations from Twitter, Google, Facebook, Instagram, your website and other communications channels into one place, so you don’t miss a single thing.