At the heart of everything we do is our Community Health solution, which leverages our powerful Conversational AI to make moderation a breeze.
Our bespoke AI models rapidly categorise content across your brand’s channels using sentiment, intent classification and sophisticated image analysis — determining in a blink of an eye whether a certain message is positive or negative, and empowering you and your team to take decisive action.
In practice, that means abuse, harassment and toxic comments can be hidden from view before anyone else has a chance to see it, allowing a more healthy and productive conversation to take place. The same goes for spam and scams, both of which make for an unpleasant experience for your audience.
Every community is different, and what might be acceptable in one might not be acceptable in another. Community Health enables you to configure thresholds tailored to your brand’s specific requirements.
Think of Community Health like an always-on community helper — swiftly and effectively taking care of the routine parts of moderation so you can focus on what really matters.
Making sure your community is free of toxic content is essential, but it’s only half of the story. As well as showing bad actors the door, you want to uplift and support the most valuable community contributors.
That’s where Superfans comes in. Also leveraging our Conversational AI, Superfans automatically identifies your biggest brand champions — those who are organically supporting your community, positively contributing and helping it grow.
Once Superfans has done the hard work of finding your most valuable community members, you can work on surprising and delighting them. Offer them exclusive benefits or ‘behind-the-ropes’ experiences — or even just reply to one of their posts on social media.
Looking for ideas on what you can do for your biggest superfans? Check out our blog.