Dialogue Designer

Design, build, write and rewrite conversation flows tailored to your brand, business logic, goals and customers.

Connect relevant apps and extensions and configure your natural language capabilities to supercharge your customer experience.

No coding knowledge required with this visual conversation designer. Available in no-code, low-code and full-code.

Tap into our conversational design experts to tailor your dialogues to the sophistication levels you envision for your brand.

Handle your customer conversations your way.

Dialogue Designer with iconography representing text, connection, navigation and image.
Streamline customer engagement at scale

Launch Pad

Streamline customer engagement by managing all conversations across your channels, from a single, easy-to-use control centre.

Connect and authenticate all your accounts, channels and platforms securely, using bank level encryption. Access Design mode to develop and evolve your conversations, Test mode to analyse your drafts, and Live mode to publish your conversations on your channels.

Route your channels to relevant dialogues allowing you to determine how your conversations are handled. With only a click of a button, Launch Pad processes full compatibility with your digital platforms so that you would not have to worry about all the behind the scenes work.

Have the flexibility to decide who the first responder is – an intelligent automation system or your agents.

Core AI Engine

Once you design your conversation flow in our Dialogue Designer and connect it to your assets using our Launch Pad, Core AI Engine starts executing your communication in real-time.

Power live conversations with your customers at scale. Send intelligent, automated responses across all channels instantly.

Our Core AI Engine figures out the context of your customer messages and threads conversations to assist your customers effectively.

We process all  messaging formats required by social media channels in one central place.

Our architecture is scalable for any business size, allowing us to handle thousands of conversations at the same time.

Natural language processing (NLP) | Sentiment analysis | Intent extraction | Entity recognition

Multiple channels, multiple conversations, one interface.

Team Inbox

Multiple channels, multiple conversations, one interface.

Respond to all customer enquiries from one place, moving seamlessly between intelligent automation and human interaction – the perfect blend for timely and effective responses.

Unify your channels, seamlessly manage all customer conversations from one place and enrich your responses with empathy allowing you to have effective conversations with purpose and impact.

Marketplace

Integrate with your existing tech stack to further develop your customer interactions.

Configure your preferred plug-and-play apps, modules and extensions, all in one place, to rapidly build out your business conversation capabilities.

Conversational Ads for Facebook | Marketing Automation for Twitter | Natural Language | Knowledge Base | AppJourney | Zapier | and many more

Three Twitter samples showcase Pattr conversational AI undertaking DNC
Understand how customers engage with you in live conversations to further improve their experience.

Metrics & Insights

Understand how customers engage with you in live conversations to further improve their experience.

From data to insights – we’ve got you covered. Our Metrics & Insights will help you shape better customer experience, as well as identify opportunities to automate repetitive manual tasks.

See Pattr in Action

Pattr brings you closer to your customers.

A conversational AI SaaS platform to power, enable, enrich and understand conversations between you and your customers, in real-time and at scale.

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