Move seamlessly between intelligent automation and human interaction - the perfect blend for timely and effective responses.
People bring empathy, insight and intuition. Artificial Intelligence brings processing power, speed and scalability. Leverage the strengths of both with the fast growing human-in-the-loop approach.
Be
omni-channel

Go beyond email. Improve accessibility and convenience for your customers with an omni-channel strategy that develops consistent customer experience and engages them on the medium of their choice.

View all communications
in one place

Bring together all of your customer conversations from social media, your website and other communications channels into one cloud-based unified inbox. Allow your team to collaborate, assign and respond to the right conversations instantly.

Assist your team
with automation

Fit more into your day-to-day. Automate responses to FAQs and save your staff for complex queries. Respond faster and more efficiently by managing any number of conversations without missing a single message.

Enrich your
responses

Easily view key analytics of the conversation, such as sentiment and duration.  View the entire thread of dialogue from multiple sources, helping agents prioritise and respond to customers effectively.

Cut down on wasted time and opportunities from juggling channels.

67% of customers use multiple channels to complete a single transaction, and 40% say that they won’t do business with companies if they can’t use their preferred channels.

See Pattr in Action

Pattr brings you closer to your customers.

A conversational AI SaaS platform to power, enable, enrich and understand conversations between you and your customers, in real-time and at scale.