Customer Support
Provide efficient
and effective
experiences
Support customers by providing instant responses and a truly personalised hybrid human-AI experience along with routing, prioritisation and pre-qualification of enquiries aimed to improve satisfaction.
Trusted by brands around the world.
Smart solutions tailored
to
your needs.
Serve Customers
Respond to every single enquiry efficiently and effectively to keep your customers satisfied at all times.
Maximise Efficiency
Automate responses to simple and repetitive enquiries to maximise the efficiency of your team.
Equip Your Team
Provide your team with the insights they need to respond to the more complex customer enquiries.
Reduce Cognitive Load
Keep your team focused on the tasks that require their full attention by automating responses to simple enquiries.
Multiple channels, multiple conversations, one inbox. Respond to all customer enquiries from one place. Move seamlessly between intelligent automation and human interaction – the perfect blend for timely and effective responses.
Virtual Assistant
Deliver important, personalised information to your customers where and when they need it. Enrich your channels with an intelligent chatbot that qualifies leads so your employees can apply their skills to converting them.
Protect your brand and your community on social media. Take control of unwanted content with AI that instantly identifies risky comments and helps your team manage them effectively.
Allow customers to opt-in to streams of relevant communications about the status of their product, service reminders and more, reducing irrelevant information fatigue.
Developing World-First Mental Health Training Tools For Lifeline
Pattr built a new simulated digital training tool that would equip Lifeline’s volunteers to meet the ever-growing demand for its mental health support services.
See Pattr in Action
Pattr brings you closer to your customers.
A conversational AI SaaS platform to power, enable, enrich and understand conversations between you and your customers, in real-time and at scale.
